Information for New Clients

Olive Branch Therapy Services is a preferred in-network provider for the following: Blue Cross/Blue Shield (CareFirst), Tricare, Cigna, Medicaid (state insurance), Aetna, and United Health Care. Some of our providers are limited in which insurance they accept, but feel free to call us and ask. We make every effort to accommodate our clients. Our main goal is to provide services when needed.   

Your health insurance company or employee benefit plan may cover full or partial counseling services. Again, contact your insurance provider to verify by asking the following questions:

• Does my insurance plan cover mental health?

• ·What is my deductible for the service, or has it been met for the  year?

• How many visits does my health plan cover per year?

• How much is my copay or coinsurance?

• Do I need a referral from my primary care physician?

• Is this provider in-network or out-of-network with my insurance plan?

​Payment Options

Payment is coordinated through our client portal. We submit your claims for you and ask for a credit card on file for co-pays. Our billing department will send invoices and is available to assist. Please contact your insurance company for information about your co-pays and deductibles that need to be met. Most plans cover mental health services. To pay your bill online, visit the client:  https://www.therapyportal.com/p/olivebranch52405/

Credit Card Fees
Please note that all card charges (credit, debit or HSA/FSA) incur a processing fee of 2.95% + 30¢ per charge. These fees are processed each month via a separate charge to your account so they won’t appear immediately at the time you pay your invoice.

Monthly Statements
A monthly statement is generated on or around the 10th of each month. You will receive a notification that a new statement is available for you via your online portal account. Paper statements are not automatically sent but you can request one be mailed to you at any time by speaking with your clinician or contacting Billing at scheduling@olivebranchtherapy.org

or 319-214-5844.

While we will submit your sessions to insurance and work on your behalf to resolve any issues with insurance, you are financially responsible for any sessions that insurance doesn’t cover if all resolution attempts fail.

Self-Pay Options

Clients who do not want to involve insurance or do not qualify for insurance coverage are welcome to discuss self-pay options with their clinician when they schedule their appointment or during their first session.

Any Other Payment Options?

We also accept private pay for clients who do not have medical insurance or do not want to use it for fear of having the provided services listed on their permanent medical records.

Cancellation Policy

Your appointment time is reserved especially for you. Twenty-four-hour cancellation notice is required, or you will incur a $45.00 no-show fee.